If your headphones maintain their connection without distortion during this test, then here are a couple of things that can help in other situations: Or tap the Download button to download the song. ![]() On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Then play a song that does not have the Download button next to it. On a Mac with macOS Catalina, open the Music app. On your iOS or Android device, open the Music app. Your headphones might lose their connection more often with streaming audio than with content that is stored on your device.* With your device within a few feet of you, try to listen to music or other audio content that is stored on your device-not streamed-with your headphones. ![]() Your headphones communicate using Bluetooth, and a Bluetooth signal can be interfered with or weakened in some situations.
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